Return Policy

POLICY

No Cancellations, including No Cancellations on Pre Order Items. No Refunds. No Exchanges. STORE CREDIT ONLY.  No Exceptions. 

No changes can be made to an order once an order is placed.

ALL SALE ITEMS/BLACK FRIDAY SALES/CYBER SALES ARE FINAL SALE. NO EXCEPTIONS.

 

At GOLD x TEAL, we want you to have an awesome online shopping experience. We appreciate your time, attention and allowing us to offer you extraordinary fashion. Therefore, we try our best to give detailed information on all our goodies offered so you can make the best-informed decision about your purchase. If you have any questions about an item before you purchase, please email us directly at hello@goldxteal.com, we are happy to help you! If for some reason you need to return an item, we do offer store credit only. 

 

CANCELLATIONS

Please review your order carefully before submitting. Once an order is submitted, WE ARE UNABLE TO CANCEL OR CHANGE YOUR ORDER. If you have any questions about an item before ordering, please email us directly at hello@goldxteal.com, we are happy to assist you.

 

 RETURN QUALIFICATIONS 

Customers are responsible for contacting hello@goldxteal.com to initiate a return.

Customers are responsible for return shipping unless there is an error or the order is damaged. GOLDxTEAL will provide a pre paid label for approved damaged returns or orders shipped in error.

Items purchased from GOLD x TEAL/GOLDxTEAL.com are eligible for a return within 7 days of your delivery date.

RETURNED ITEMS MUST BE POSTMARKED WITHIN 7 DAYS FROM YOUR DELIVERY DATE TO BE ELIGIBLE FOR A RETURN. 

ITEMS RETURNED BEYOND 7 DAYS of delivery date WILL INCUR A 30% RESTOCKING FEE. 

A return authorization (RA) is required for all returns for store credit, you must contact us at hello@goldxteal.com to obtain a RA. It's quick and easy. DO NOT RETURN A PACKAGE WITH OUT A RETURN AUTHORIZATION CODE. This can result in a prolong store credit process, or no store credit at all. 

A return is eligible for store credit within 7 days of your delivery date (the date the customer's package is delivered) and postmarked within 7 days from your delivery date with your RA, NO EXCEPTIONS.  Receiving a RA does NOT extend the time for GOLDxTEAL to receive your return for processing to issue a store credit.  All returns with a RA must be received in our warehouse with a POSTMARK DATE 7 DAYS FROM THE DELIVERY DATE IN ORIGINAL PACKAGING, tags, shipping bags, garment bags (GOLDxTEAL bags your apparel arrived in) and boxes (if applicable) to be eligible for a store credit.

Items must be returned in original condition, unworn, unused, unperfumed, unstained, undamaged. (Note, please be careful not to have makeup stains, deodorant stains on apparel, as they will not be accepted). 

Merchandise must have all original tags and original packaging in tact to be eligible for a store credit.   

ITEMS NOT ELIGIBLE FOR A RETURN are jewelry, handbags, swimsuits, sunglasses, made to order/custom items, shoes, bodysuits, bralettes, hats, beanies and scarves. 

Custom orders, made to order items are NOT RETURNABLE. ALL SHOES ARE CUSTOM ORDER.

ALL SALE ITEMS, MARKED DOWN ITEMS, DISCOUNTED ITEMS, SPECIAL OFFER ITEMS are FINAL SALE and NOT RETURNABLE.   

Shipping fees are not refundable and are not included in store credits. 

Discount codes or promo codes are not transferable to future purchases. 

**Please Note** GOLDxTEAL/GOLD x TEAL reserves the right to refuse any return that does not meet the conditions and guidelines stated in our policy. Items returned which do not meet our return guidelines for a store credit and are refused by Gold x Teal are FINALE and may be shipped back to the customer at the customer's expense or incur a 30% restocking fee.

Gold x Teal is not responsible for returned shipping fees. 

**We advise customers to ship with a tracking number to keep track of your returned package. We do not offer store credit for packages lost in the mail and never received in our facility. 

Once your item is received, PLEASE ALLOW 3-7 business days to process your store credit.  Once your return is processed for a store credit you will receive your store credit information by email.

ITEMS SENT FOR A RETURN THAT ARE NOT ELIGIBLE FOR A RETURN WILL INCUR A 30% RESTOCKING FEE, THE DIFFERENCE WILL BE APPLIED TO A STORE CREDIT ONLY.

 

RETURNED TO SENDER/REFUSED PACKAGES

Packages returned to sender or refused are NOT REFUNDED. If a package is returned to sender an email will be issued with the option to have the package reshipped (reshipping is paid by the customer) or have a STORE CREDIT ISSUED. If a package is noted as refused by the courier and returned to sender, GOLDxTEAL will issue a STORE CREDIT ONLY. 

 

DAMAGED  ITEMS

We make sure our items are checked through quality control. If you receive a damaged item, please contact our customer service immediately (date of delivery) along with pictures at hello@goldxteal.com. Our service team will provide information for next steps.