FAQ

Where is my order?   

We thank you for your order. Once an order is placed you will receive an order confirmation email. Once your order is shipped you will receive a shipping confirmation with your tracking number. Please allow up to 48 hours not including weekends to track your order through the courier's online system at www.usps.com. Also please be sure to contact your local post office for delivery if your package is held at your post office for a signature or if you need to schedule a redelivery.     

PLEASE NOTE A SIGNATURE IS REQUIRED FOR DELIVERY. You may also schedule a pick up at your local post office at your convenience.

The product I want to purchase is out of stock.... 

If a product is out of stock, please contact us at hello@goldxteal.com for restocking options, or pre order options that may be available. We try our best to keep our best sellers in stock. Also, please follow us on INSTAGRAM @goldxteal, to stay in the know on restocked and new arrival items.       

An item I want to purchase is on pre order, should I wait until the noted ship date to place my order? 

We strongly encourage our customers to place their order immediately for pre order items to reserve that item especially for them. Orders are taken on a first come first serve basis for the alotted quantity. It is possible for our pre order items to sell out before the ship date. In which case, if the item is restocked (items are not guaranteed to restock) a later pre order date will be given.       

Can I cancel my order? 

No, once your order has began processing it can not be cancelled. However, once your package is received you may return it for a store credit according to our return policy.   

Can I cancel my pre order or custom order? 

No.   

Can I exchange an item?   

No, at this time we do not offer exchanges. You may return your item for a store credit according to our return policy.   

Can I have a refund? 

We offer store credit only.   

Can you send me a return label? 

At this time we do not offer return labels. Our returns are less shipping cost.   

Can you tell me why my order was cancelled and refunded? 

We apologize for any inconvenience. In the rare case this happens, it's very possible that an item sold out quickly and is now out of stock or payment information is non verifiable. In either instance you will receive an email.   

I have received a faulty item, what do I need to do? 

We apologize if you received a faulty item, as each item is checked before shipment. In this rare case, please contact us immediately, within the same day of delivery. We may ask for pictures of your defected item along with your order number, please have these available. Contact us immediately at, hello@goldxteal.com.  

I received a discount code and forgot to use it at checkout, can you apply it to my order?

If you received a discount code and did not use it on your order at checkout, you may use it on your next order if the discount is still valid. 

When will I receive my store credit? 

It can take 2-10 days to process a return. You will receive your store credit information by email. 

Does Gold x Teal offer giveaways? 

Yes, we certainly do offer giveaways for some of our hot fashion items. Make sure you subscribe to our email and follow us on Instagram @goldxteal to stay alert on when our giveaways happen. Trust us, you do want to miss out on them. 

Do you offer wholesale? 

Yes, we offer wholesale to the trade, contact us at wholesale@goldxteal.com

I am a small boutique owner I need help on buying for my store can you help me? 

Yes, we sure can whether you are a big or small business. We love to help new and existing businesses launch and grow their fashion business. For questions and more information contact us at hello@goldxteal.com or wholesale@goldxteal.com.