FAQ

 

Where is my order?   

We thank you for your order. Once an order is placed you will receive an order confirmation email. Once your order is shipped you will receive a shipping confirmation with your tracking number. Please allow up to 48 business hours not including weekends to track your order through the courier's online system at www.usps.com or www.ups.com. Also, please be sure to contact your local post office for delivery if your package is held at your post office for a signature or if you need to schedule a redelivery.     

PLEASE NOTE A SIGNATURE IS REQUIRED FOR DELIVERY for USPS packages. You may also schedule a pick up at your local post office at your convenience.

 

Do you ship outside of the USA?

Yes, we do! We ship world wide. If you can receive mail there, we can ship there. Happy shopping!

 

The product I want to purchase is out of stock....What should I do? 

If a product is out of stock, please contact us at hello@goldxteal.com for restocking options, or pre order options that may be available. We try our best to keep our best sellers in stock. Also, please subscribe to our email list and follow us on INSTAGRAM @goldxteal, to stay in the know on restocked and new arrival items.     

 

An item I want to purchase is on pre order, should I wait until the noted ship date to place my order? 

We strongly encourage our customers to place their order immediately for pre order items to reserve that item especially for them. Orders are taken on a first come first serve basis for the given quantity. It is possible for our pre order items to sell out before the ship date. In which case, if the item is restocked (items are not guaranteed to restock) a later pre order date will be given.   

   

Can I cancel my order? 

No cancellations.   

 

Can I cancel my pre order item?

No cancellations.

 

Can I cancel my pre order, custom order, made to order item or shoe order? 

No cancellations. 

 

Can I exchange an item?   

No, at this time we do not offer exchanges. You may return your item for a store credit according to our return policy. You may use your store credit to purchase the same item in a different size or color or another item(s).  

 

Can I have a refund? 

We offer store credit only. No exceptions. 

 

Can you send me a return label? 

At this time we do not offer return labels. Our returns are less shipping cost. 

 

Can you tell me why my order was cancelled and refunded? 

We apologize for any inconvenience. In the rare case this happens, it's very possible that an item sold out quickly and is now out of stock or payment information is non verifiable. In either instance you will receive an email.   

 

I placed an order but now need to change my shipping address. Can you change my address on my order?

No. We are unable to change an address for security reasons. Please ensure you enter your correct shipping address at checkout.

 

Do you offer expedited shipping?

Yes, GOLDxTEAL offers expedited shipping at checkout. Please keep in mind that regular processing time for your order or item does not change. Expedited shipping transit times applies to once an order has shipped.

 

I have received a faulty item, what do I need to do? 

We apologize if you received a faulty item, as each item is checked before shipment. In this rare case, please contact us immediately, within the same day of your delivery. Please forward pictures of your damaged item along with your order number, by email immediately at, hello@goldxteal.com.  

 

I received a discount code and forgot to use it at checkout, can you apply it to my order?

We are unable to apply a discount to an order already placed. If you received a discount code and did not use it on your order at checkout, you may use it on your next order if the discount is still valid. 

 

I just placed an order. Can you change my order to a different size or color?

No, please be sure to order your correct size and or color if applicable. We are unable to change your order after you place the order.

 

When will I receive my store credit? 

It can take 3-7 business days to process a return. You will receive your store credit information by email. 

 

What forms of payment do you accept?

GOLDxTEAL.com currently accepts, MasterCard, Discover, Visa, American Express, Apple Pay, AmazonPay, ShopPay, AfterPay Installments and ShopPay Installments.  

 

How do I handle a lost or stolen package?

GOLDxTEAL, GOLDxTEAL.com is NOT responsible for damaged, lost or stolen packages. You would need to contact USPS/UPS directly with your tracking information. If USPS/UPS has confirmed your package as damaged, lost or stolen due to their error, please initiate a claim with USPS/UPS.