No cancellations. No refunds. STORE CREDIT ONLY. No exceptions.
No changes can be made to an order once an order is placed.
At Gold x Teal, we want you to have an awesome online shopping experience. We appreciate your time, attention and allowing us to offer you extraordinary fashion. Therefore, we try our best to give detailed information on all our goodies offered so you can make the best-informed decision about your purchase. If for some reason you need to return an item, we do offer store credit only.
A return authorization (RA) is required for all returns for store credit, you must contact us at firstname.lastname@example.org to obtain a RA. It's quick and easy. DO NOT RETURN A PACKAGE WITH OUT A RETURN AUTHORIZATION CODE. This can result in a prolong store credit process or no store credit at all.
A return is eligible for store credit for items received by GOLDxTEAL within 14 days of your delivery date (the date the customer's package is delivered) with your RA, NO EXCEPTIONS. Receiving a RA does NOT extend the time for GOLDxTEAL to receive your return for processing to issue a store credit. All returns with an RA must be received in our warehouse within 14 DAYS of your delivery date IN ORIGINAL PACKAGING, tags and garment bags (GOLDxTEAL bags your apparel arrived in) to be eligible for a store credit.
Items must be returned in original condition, unworn, unused, unperfumed, unstained, undamaged. (Note, please be careful not to have makeup stains, deodorant stains on apparel, as they will not be accepted).
Merchandise must have all original tags and original packaging in tact to be eligible for a store credit.
Earrings, swimsuits, sunglasses, made to order items, shoes and bodysuits are NOT RETURNABLE.
Custom orders, made to order items are NOT RETURNABLE. ALL SHOES ARE CUSTOM ORDER.
SALE items are FINALE and NOT RETURNABLE.
Customers are responsible for RETURN SHIPPING unless there is an error in the order fulfillment or a defect. Shipping fees are not refundable and are not included in-store credits.
**Please Note** items returned which do not meet our return guidelines and are refused by Gold x Teal are FINAL and may be shipped back to the customer at the customer's expense.
Gold x Teal is not responsible for returned shipping fees.
**We advise customers to ship with a tracking number to keep track of your returned package. We do not offer store credit for packages lost in the mail and never received in our facility.
Once your item is received, PLEASE ALLOW 3-7 business days to process your store credit. Once your return is processed for a store credit you will receive your store credit information by email.
We make sure our items are checked through quality control. If you receive a damaged item, please contact our customer service immediately at email@example.com.