NOTE: To eliminate shipping delays due to verification purposes, we strongly recommend customers ship to their billing address.
**PLEASE NOTE** PLEASE TRACK YOUR PACKAGE. To ensure a safe and secure delivery, a signature is required upon delivery for USPS packages. Customers also have the option for UPS delivery with a signature confirmation. If signature confirmation with UPS is not selected at checkout, customer is agreeing that packages may be delivered and left at their shipping address even when a recipient is not present. Packages will be deemed delivered per the shipping providers standard delivery confirmation. Please keep track of your package while in transit for a convenient delivery and receipt of your signature, if required. You may also schedule a pick up at your local post office at your convenience. After your package is shipped, if you have any questions about your delivery please contact your local post office or UPS.
We ship all orders by UPS and USPS domestically and internationally. You may choose your preferred courier at checkout. Once your order ships, you will receive an email with your tracking information. You may track your order at www.ups.com or www.usps.com. Orders are normally processed within 3-10 BUSINESS DAYS, excluding holidays (processing time does not include delivery time). PLEASE ALLOW COMPLETE PROCESSING TIME BEFORE REQUESTING A TRACKING NUMBER. Tracking numbers are automatically emailed once an order is shipped (Note, in some instances items may ship separately, if this applies to your order an email notification is sent). Orders placed Friday-Sunday are processed the following Monday. Pre-orders and custom orders may have an extended processing time, please refer to the particular product which notates estimated ship dates for pre-orders and custom orders.
**PLEASE NOTE** To ensure a safe and secure delivery, a signature is required upon delivery for USPS deliveries. Please keep track of your package while in transit for a convenient delivery and receipt of your signature. After your package is shipped, if you have any questions about your delivery please contact your local post office.
DELIVERY TIME (once package ships): Delivery time does not include processing time. For domestic orders, please allow 2-7 business days for delivery, expedited shipping within the US normally takes 2-3 business days if applicable. All international orders are shipped by USPS Priority Mail or UPS. For Canadian orders, please allow 7-14 business days for delivery. For UK orders, please allow 7-14 business days for delivery. For other countries please allow 7-20 business days for delivery. Please note that delivery times are estimations, once a package has been shipped we have no control over courier logistics. Gold x Teal can not be responsible for possible delays by courier. Please note that couriers may experience delays through peak, high volume seasons and inclement weather. We can not guarantee delivery dates.
TAXES and DUTIES: We are not responsible nor do we collect duties on packages. TAXES and DUTIES are the customer's sole responsibility and we have no control over taxes and duties imposed by your country. Please contact your local customs office for questions and concerns on taxes and duties. We do not issue refunds or store credit for packages not delivered due to unpaid taxes and duties.
INCORRECT ADDRESSES: Please ensure your shipping address is entered correctly on the checkout page. Once your item ships we are unable to correct shipping address. We are not responsible for packages shipped to the wrong address given. We do not offer refunds, store credit or replace orders shipped to the incorrect address.
RETURNED PACKAGES: If your package is unclaimed, refused and returned to our warehouse, a STORE CREDIT is issued, NO REFUNDS. Your store credit is less all shipping cost. If your package is reshipped the full shipping fee is required before shipment.
ORDER/PACKAGE IS MISSING
1. File a claim immediately with USPS if you choose courier USPS or UPS if you choose UPS at checkout.
2. File a police report if you suspect your package has been stolen.
3. Wait for your USPS or UPS investigation results.
If you need any additional Information, ie. documents from GOLDxTEAL to assist in your claim please email us. We are are glad to help.
PLEASE NOTE: GOLDxTEAL IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. GOLDxTEAL IS NOT RESPONSIBLE PACKAGES SHOWN AS DELIVERED AND OR SHOWN SIGNED FOR BY YOUR COURIER. CUSTOMER(S) ASSUMES ALL RESPONSIBILITY FOR THEIR PACAKAGE ONCE A SHIPPING CONFIRMATION/TRACKING IS ISSUED AND THE CUSTOMER’S CHOOSEN COURIER IS IN RECEIPT OF THE PACKAGE.