NOTE: To eliminate shipping delays due to verification purposes, we strongly recommend customers ship to their billing address.
We ship all orders by USPS domestically and internationally. Once your order ships, you will receive an email with your tracking information. You may track your order at www.usps.com. Orders are normally processed within 3-10 BUSINESS DAYS, excluding holidays (processing time does not include delivery time). PLEASE ALLOW COMPLETE PROCESSING TIME BEFORE REQUESTING A TRACKING NUMBER. Tracking numbers are automatically emailed once an order is shipped. Orders placed Friday-Sunday are processed the following Monday. Pre-orders and custom orders may have an extended processing time, please refer to the particular product which notates estimated ship dates for pre-orders and custom orders.
**PLEASE NOTE** To ensure a safe and secure delivery, a signature is required upon delivery. Please keep track of your package while in transit for a convenient delivery and receipt of your signature. After your package is shipped, if you have any questions about your delivery please contact your local post office.
DELIVERY TIME (once package ships): Delivery time does not include processing time. For domestic orders, please allow 2-7 business days for delivery, expedited shipping within the US normally takes 2-3 business days. All international orders are shipped by USPS Priority Mail. For Canadian orders, please allow 7-14 business days for delivery. For UK orders, please allow 7-14 business days for delivery. For other countries please allow 7-20 business days for delivery. Please note that delivery times are estimations, once a package has been shipped we have no control over courier logistics. Gold x Teal can not be responsible for possible delays by courier, especially through peak, high volume seasons and inclement weather. We can not guarantee delivery dates.
TAXES and DUTIES: We are not responsible nor do we collect duties on packages. TAXES and DUTIES are the customer's sole responsibility and we have no control over taxes and duties imposed by your country. Please contact your local customs office for questions and concerns on taxes and duties. We do not issue refunds or store credit for packages not delivered due to unpaid taxes and duties.
INCORRECT ADDRESSES: Please ensure your shipping address is entered correctly on the checkout page. Once your item ships we are unable to correct shipping address. We are not responsible for packages shipped to the wrong address given. We do not offer refunds, store credit or replace orders shipped to the incorrect address.
RETURNED PACKAGES: If your package is unclaimed, refused and returned to our warehouse, a STORE CREDIT is issued, NO REFUNDS. Your store credit is less all shipping cost. If your package is reshipped the full shipping fee is required before shipment.